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Frequently Asked Questions
Frequently asked questions
1. How long does delivery take? Orders are processed before dispatch. Delivery to the United Kingdom typically takes 2–10 business days after processing. Delivery times may vary depending on the destination, carrier and product availability.
2. How can I track my order? Once your order has been processed and tracking becomes available, you will receive tracking information. Please allow some time for the carrier to update the tracking status.
3. Where are your products shipped from? Some of our products may be shipped directly from our international fulfilment partners. This allows us to offer a wider selection of sportswear and accessories at competitive prices.
4. Can items from the same order arrive separately?
Yes. If your order contains multiple products, they may be shipped separately and arrive at different times.
5. What is your return policy?You may request a return within 30 days of receiving your order. Items must be unused and returned in their original condition and packaging. Please contact us before sending an item back.
6. What if my item arrives damaged or incorrect?Please contact us as soon as possible with your order details and photos of the item. If the product is confirmed as damaged, defective or incorrect, we will assist you with the appropriate solution.
7. Can I exchange an item for another size or colour?Yes. If you ordered the wrong size or colour, contact us and we will assist you with the exchange, subject to product availability and our return conditions.
8. How are refunds processed?
Once an eligible return has been received and inspected, the refund will be processed according to our return policy. Processing times may vary depending on your payment provider.
9. What currency are prices displayed in?All prices on our store are displayed in GBP (£) unless otherwise stated.
10. Are payments secure?Yes. Payments are processed securely through the payment methods available at checkout. Vanguard Athletic does not directly store your full credit or debit card details.
11. How can I choose the correct size?Please check the product information and available size options before ordering. If you need assistance choosing a size, contact us before placing your order.
12. How can I contact Vanguard Athletic?For questions about products, orders, delivery, returns or payments, contact us at vanguardathleticofficial@gmail.com. We aim to respond within 24–48 business hours.
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