Shipping Policy
At Vanguard Athletic, we are committed to delivering your order as quickly and securely as possible.
Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed during weekends or public holidays will be processed on the next business day.
Delivery Times
Estimated delivery times vary depending on your location.
United Kingdom
Standard Delivery: 5–10 Business Days
Please note that delivery estimates are not guaranteed and may vary during busy periods or due to customs processing.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Tracking updates may take 24–72 hours to become available.
Shipping Costs
Free UK Delivery
From time to time, Vanguard Athletic may offer free shipping promotions.
Incorrect Addresses
Please ensure your shipping address is correct before placing your order.
We cannot guarantee changes once an order has been processed.
Delays
Although we work with reliable shipping partners, delays caused by customs, weather conditions, courier issues or public holidays are beyond our control.
Lost Parcels
If your order has not arrived within the estimated delivery timeframe, please contact our support team.We'll investigate with the courier and work to resolve the issue as quickly as possible.
Returns & Refunds
We want you to be completely satisfied with your purchase.
If you're not happy with your order, we're here to help.
Return Window
You may request a return within 30 days of receiving your order.
Return Conditions
To be eligible for a return:
Item must be unused.Item must be in its original condition.Original packaging must be included.Proof of purchase is required.
Non-returnable Items
For hygiene and safety reasons, products that have been worn, washed or damaged after delivery cannot be returned unless faulty.
Damaged or Incorrect Items
If you receive:
the wrong producta damaged producta defective product
please contact us within 7 days of delivery and include photos of the issue.
We'll resolve the matter promptly.
Refund Process
Once your returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to your original payment method.
Please allow 5–10 business days for your bank to process the refund.
Return Shipping
If the return is due to:
a damaged iteman incorrect itema faulty product
Vanguard Athletic will cover the return shipping costs.
For change-of-mind returns, customers are responsible for return shipping unless otherwise stated.
Exchanges
If you ordered the wrong size or colour, we'll gladly help you exchange your item.
Products must:
be unusedbe in original packagingbe returned within 30 days
Replacement items will be dispatched once the original item has been received and inspected.
Delivery Information
Some of our products are shipped directly from our international fulfilment partners to offer competitive prices and a wider product selection.
Tracking
Tracking information becomes available once your order has been processed by our shipping partner.
Split Shipments
If your order contains multiple products, they may arrive separately.
